FAQ's

Frequently Asked Questions

1. What types of pet products do you offer?

We offer a range of innovative and convenient solutions for pet owners. Our store specializes in pet products such as automatic feeding basins and stainless steel pet bowls.

2. What is your return policy?

We have a 30-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note that certain items, such as perishable goods, custom products, and personal care goods, cannot be returned. For more details, please refer to our refund policy.

3. How do I start a return?

To start a return, please contact us at tannerdmata@gmail.com. We will provide you with a return shipping label and instructions on how and where to send your package. Please note that returns sent back to us without prior authorization will not be accepted.

4. What should I do if I receive a defective or damaged item?

If you receive a defective, damaged, or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right.

5. Can I exchange an item?

Yes, you can exchange an item. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. How long does it take to receive a refund?

Once we’ve received and inspected your return, we will notify you if the refund is approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund as well.

7. How can I contact you for further assistance?

You can contact us at tannerdmata@gmail.com or by phone at 7143924333. Our customer support team will be happy to assist you with any further questions or concerns.